EXCLUSIVE I will never fly Ryanair again after they charged me £60 due to a ridiculous hidden rule Kay, 32, tells MailOnline she would prefer to fly with another airline from now on READ MORE: The truth behind passenger's £50 Ryanair fee for a water bottle By ESTHER MARSHALL Published: 11:35 GMT, 20 March 2025 | Updated: 11:41 GMT, 20 March 2025 e-mail View comments A Ryanair passenger has told MailOnline Travel that she won't fly with the budget airline again after it 'forced' her to pay €75/£62 to take her suitcase on a flight . Kay, a 32-year-old from London , says she was 'made to feel targeted' by the airline. The passenger was flying from Dublin to London Stansted when the incident occurred.
Kay's cabin suitcase was 'slightly out of line' when it was placed in the bag's checker, as the wheel extended over the airline's marker. She was made to pay the airline's standard €75/£62 oversized baggage fee to board the flight. After returning to the UK, Kay complained to Ryanair about her experience but while it apologized for the 'inconvenience', it would not refund the excess baggage fee.
A Ryanair customer service representative told Kay: 'We would like to emphasize that passengers who purchase Priority and two cabin bags are entitled to carry one small bag (40 x 20 x 25 cm) and one large cabin bag (up to 10kg, with maximum dimensions of 55 x 40 x 20 cm) . LEFT: A Ryanair passenger has told MailOnline Travel that she won't fly with the budget airline again after it '.
