A shopper has revealed the bizarre reason why Saks Fifth Avenue allegedly wouldn’t accept her dress return. TikTok lifestyle creator Brittany Paige , who’s amassed more than 30,000 followers on the platform, recently took to her account to divulge the details of her recent frustration. Since then, her viral video has prompted several viewers to claim they’ve had similar experiences with the retailer.
“There’s something extremely fishy going on with Saks,” Paige said in her video, which was posted on September 27. “They’re basically robbing people and scamming people left and right,” she claimed, before opening up about her transgression with the company’s customer service and return departments. Paige explained that she had ordered a few dress options from the Saks website for her sister’s wedding, including a $695 Ramona Geometric Sequined Strapless Gown.
For her, spending that amount on the dress was a “splurge” but she wanted to try it on and see if she liked it. When the dress arrived on June 27, Paige claimed she tried it on for “maybe five minutes” before concluding it wasn’t her favorite gown. She decided to return the dress on July 23 and wear one she purchased from another retailer.
“So, I packed it up and shipped it back off as a return,” she admitted. “About a month goes by, and I get the dress back in the mail from Saks.” Before she received the dress back on September 7, Paige had been “waiting” for her return money to .
