Tuesday, January 21, 2025 Wizz Air, recognized as the second-most punctual airline in the UK*, is excited to share a significant update regarding its customer support services as part of its ongoing commitment to improving the overall customer experience. In a move to better serve its passengers, the airline has eliminated its premium rate call centre number, ensuring that no customer will incur additional charges. UK-based customers are encouraged to visit the newly launched Wizz Air Help Centre for information on the most suitable contact numbers, which are now charged at local rates.
For the fastest and most efficient assistance, Wizz Air encourages passengers to utilize its online self-service platform, where they can easily manage bookings, get flight details, make changes, request refunds, or address any concerns related to delays or cancellations. Passengers can also access 24/7 support through the airline’s virtual assistant, Amelia, for inquiries regarding bookings, flight statuses, baggage, and WIZZ services. For more complex issues, live chat agents are available around the clock to provide further assistance.
Wizz Air is committed to enhancing customer service and continuously invests in innovative solutions to elevate the passenger experience. Recently, the airline introduced the Amelia Voice Service, which offers automated updates on bookings and crucial information to guide passengers in the event of flight disruptions. Commenting on the new advice, Boglarka .
