Indian Railways, on November 12, imposed a fine of ₹1 lakh on a catering service that overcharged passengers for bottled water. In a video posted by Indian Railways on the social media platform X, showed a passenger was charged extra for a bottle of water. A Rail Neer bottle, priced at ₹15, was sold for ₹20 by a vendor inside the train.
The 1 minute 47 second video, recorded by a passenger traveling in the 3rd AC economy class of the Pooja SF Express, showed the customer questioning the vendor about the additional ₹5 charge. In response, the vendor casually explained that he also needed to make a living. Although the passenger purchased the bottle for ₹20, he informed the vendor that he would file a complaint on the designated platform.
The vendor, however walked away, seemingly unbothered to the consequences. 139 पर आई ओवरचार्जिंग की शिकायत, रेलवे ने लिया फटाफट एक्शन, कैटरिंग कंपनी पर लगा एक लाख का जुर्माना। यात्रियों को ओवर चार्जिंग की राशि की गई रिटर्न! pic.twitter.
com/8ZaomlEWml Determined to address the issue, the passenger immediately dialed 139, the integrated railway helpline number, to register his complaint. The video showed the entire process of filing the complaint, which was promptly acknowledged. Shortly after, a representativ.
