The company also named a Major Contender in APAC, EMEA regions for third year in a row DENVER , Oct. 28, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital , today announced its recognition as a Leader in Everest Group's 2024 Customer Experience Management (CXM) Services PEAK Matrix® Assessment for the Americas.
TTEC was also ranked as a Major Contender in Everest's assessments for the EMEA and APAC regions. These recognitions highlight TTEC's global commitment to delivering cutting-edge AI-enhanced CX solutions that drive transformation and innovation for clients worldwide. "Delivering exceptional customer experiences today is complex and businesses need partners who can ensure both quality and value," commented TTEC Chief Marketing Officer Nick Cerise .
"We're thrilled that TTEC has earned its position as a Leader in the Americas due to our robust digital CX capabilities, extensive delivery footprint, and strategic partnerships with major technology providers such as Genesys, AWS, Microsoft, and Google. We're also honored that Everest has recognized the transformational nature of our portfolio of CX solutions and our ability to help clients achieve the business outcomes that matter most - increased revenue, profitability and customer loyalty." According to Everest Group's Americas report , TTEC's adoption of generative AI, c.
