Rob Ward’s job is transformation of state government operations under one of Gov. Glenn Youngkin’s signature initiatives, based on an executive order he signed on his first day in office. Ward, who became chief transformation officer in April after serving as the governor’s real estate adviser, recently pitched the office’s accomplishments to a committee of mostly skeptical legislators.
Those accomplishments include vast improvements in customer wait times at the Department of Motor Vehicles, elimination of a massive backlog of unemployment claims at the Virginia Employment Commission and ongoing efforts to improve care for Virginians with behavioral health disabilities and to ensure that previously incarcerated people return to society successfully. People are also reading..
. The transformation office has reduced wait times at the Virginia Department of Motor Vehicles, including at this office at 2300 W. Broad St.
in Richmond. TIMES-DISPATCH People line up in Chesterfield County in 2021 to talk to someone from the Virginia Employment Commission about benefits. Eliminating a large backlog of unemployment claims at the VEC is one of the transformation office's successes.
ALEXA WELCH EDLUND, TIMES-DISPATCH “I feel like I’ve been given the keys to a high-performance vehicle,” Ward said in an interview with the Richmond Times-Dispatch. Ward Youngkin administration But Sen. Creigh Deeds, D-Charlottesville, wanted to talk to the chief transformation officer about issu.
