Thursday, August 22, 2024 Thomas Cook India and SOTC launch a new holiday app, simplifying post-booking tasks with seamless access to travel details, documents, and real-time updates. Thomas Cook (India) Limited, a leader in omnichannel travel services in India, together with its Group Company, SOTC Travel, has introduced a new Customer Self-Service (CSS) holiday app, enhancing their digital-first approach. The app is designed to provide a comprehensive and seamless experience for users on both iOS and Android platforms, focusing on the needs of customers after they have made their bookings.
In the past, the post-booking phase was often a complex and demanding process for travelers, requiring them to handle numerous tasks such as securing visas, arranging flights, collecting hotel vouchers, and managing itineraries, attractions, invoices, and receipts. The innovative CSS app by Thomas Cook and SOTC simplifies these processes by offering a streamlined, user-friendly interface that improves the overall post-booking experience. Launched initially as a pilot in April 2024, the app has undergone significant improvements and now boasts a robust adoption rate of 50% among customers.
Features of the new CSS app include: Mr. Rajeev Kale, President & Country Head – Holidays, MICE, Visa, Thomas Cook (India) Limited said, “We are consistently exploring ways to deliver a truly seamless experience for our customers. I am hence delighted with the launch of our CSS app – that empowers our customers with simplified post-booking services at their fingertips.
With the festive season approaching, this launch is perfectly timed to elevate our customers experience for their upcoming holidays.” Mr. Daniel D’Souza, President & Country Head – Holidays, SOTC Travel said, “With a legacy of 75 years of being an Indian-entrepreneurial brand, SOTC believes that ‘no one understands the Indian traveller better than SOTC’.
Whether customers book their trips online or through our stores, we understand that the post-booking phase can be a stressful period. Through the launch of our innovative CSS app, we look forward to providing our customers with the comfort and convenience of a smooth post-booking experience.”.
