Tina Schuttenberg understands that plans can change. Diners who don’t notify the restaurants she owns with her husband David, though, put their employees at Beautiful South and Kwei Fei in Charleston in a difficult position. The Schuttenbergs staff the pair of Chinese-inspired spots according to the number of reservations booked via resy.
com . David prepares ducks and other large-format dishes based on the expected guest count on a given night, too. These measures, plus the loss in profit that comes when a four-top forgets to cancel a reservation, has Schuttenberg and other local restaurant owners weighing hospitality and sympathy with the need to run a profitable business.
“I think that sometimes people don’t understand that booking a reservation is a commitment we’re making to each other,” Schuttenberg said. The Schuttenbergs and other local restaurateurs are sounding the alarm on this growing problem in the Charleston dining scene. To mitigate losses, many operators have begun charging diners for not showing up without canceling ahead of time.
Why did the founder of Resy choose Charleston as 1 of 3 US cities to launch his new business? The trend kicked into full gear after the pandemic, a prominent Charleston restaurant group owner said. Steve Palmer , president of Indigo Road Hospitality Group, has seen a rise in “no shows” since 2020 — especially during weekends when tourist draws like SEWE and the Cooper River Bridge Run are held in Charleston. Often, hi.
