That businesses fail to respond to customer complaints quickly is a common grouse in India. But that even marquee brands can be indifferent to the rich and famous is not very common. It is a common experience and complaint among ordinary citizens that customer complaints is one of the most infamously ignored areas in Indian businesses.
But it is not a common occurrence where the complaint of the high and mighty are cold-shouldered by even iconic brands that people associate with luxury, high technology and perfection. But the experience that Gautam Singhania recently had with Lamborghini, one of the most revered car brands in the world, fits this rare experience. On October 27, Sunday, Singhania took a shot at the bosses of Lamborghini’s India and Asia operations for ignoring his complaints about a Lamborghini Revuelto.
See the cost of the Singhania’s favourite car The car was stranded in the road in Mumbai when he went out with it on October 3. By the way, the price of this model starts from Rs 8.89 crore.
An irate Singhania didn’t stop short of naming both the Lamborghini bosses in a social media post. What made the situation even more unfortunate is that Singhania is famous for his passion for Lamborghinis and owns at least two other models of the Italian automobile manufacturer. “I’m shocked at the arrogance of India head Sharad Agarwal and Asia head Francesco Scardaoni.
Not one has reached out to even check what the customer issues are,” Singhania wrote on Li.
