The new headcount hired from IT services by the GCCs stood at 35-41% in fiscal year ending March 2024 (FY24) as compared with 24-30% in FY22, data sourced from mass recruitment firm Teamlease shows. In FY23, the number stood at 30-35%. Experts believe there is a consistent shift in tech talent hiring across engineering, research & development (ER&D), business process management (BPM), and IT services.
And as GCCs rapidly scale, they will need to imbibe some of the better talent practices of IT services companies, which have historically been hirers of the best engineering talent in the country. “Over the past 30-40 years, IT services providers notably the tier-1s and select mid-tier players, have invested enormous resources in building capabilities for their own good in talent management. Over a period of time, providers have also built a very strong technical and management workforce that provide a strong business foundation,” said Somnath Chatterjee, founder of Prismforce, a software provider to the technology services sector.
Neeti Sharma, CEO of Teamlease Digital, said, “In FY22, the initial wave of GCC expansions laid the foundation for operations and service delivery. The following year FY23 saw the growth of GCCs into multi-functional centers, driving demand for experienced IT professionals.” Meanwhile after the Covid boom, India’s homegrown technology services companies shed their workforce expansion showing a record dip of more than 70,000 employees in FY24.
