MANILA, Philippines – With Shopee’s 10.10 sale just around the corner, the e-commerce giant is reassuring its customers that all brands and products sold under its Shopee Mall label are authentic. “Brands under Shopee Mall have undergone rigorous verification to ensure that every product sold is 100% authentic,” Shopee Philippines public relations and corporate affairs head Erin Tagudin said during the Shopee 10.
10 Brand Summit. Since April 2024, Shopee has tripled its money-back guarantee for customers if they receive counterfeit items from Shopee Mall. The return period has also been extended from seven days to 15 days.
“ Kung sa [Shopee] Mall nila binili (If they bought it on Shopee Mall), and it was proven fake, they get three times of the purchase value,” Tagudin said in an interview on the sidelines of the summit on Thursday, October 3. According to the e-commerce platform, Shopee Mall is a “dedicated shopping space that features renowned international and local brands.” Only sellers displaying the “Shopee Mall” or “Mall” label are included in this category.
Shopee said that so far, it has maintained a “perfect record of 0% reported counterfeit items” for its brands and products under Shopee Mall. “We have a huge team in terms of calibrating the products. Kapag ang seller, nakakuha sila ng (If sellers receive) one, two, three times penalties in terms of that, they’re banned,” Tagudin said, adding that they have a “rigorous security te.
