Jetstar, you star On returning to Melbourne after a recent overseas trip to the Balkans, I reached Singapore for the final leg to discover that my Jetstar flight had been cancelled due to technical difficulties. The text provided a link to an automated “chat line”, that was frustrating to use, and got me nowhere. Jetstar’s staff deserve credit.
Credit: Getty Images I eventually found my way to Jetstar at Terminal 4, and my experience with the staff could not have been better. As the queue behind me grew, they continued to be unfailingly polite, and efficiently booked me into a hotel for two nights, and on a flight to Melbourne two days later, covering all my costs. Whatever one might say about Jetstar, their staff deserve every credit for their professionalism.
Vivienne Rogers, Mansfield, Vic Letter of the week: Inns and outs Pool facilities are one advantage hotels have over most Airbnbs. Credit: iStock On a recent European trip we stayed in a mix of hotels and Airbnbs, with my mind going back to your columnist Ben Groundwater’s article in June about why he now avoids Airbnbs . Our own experience with hotels was mixed and we returned with the view that our preference is for Airbnbs.
Our London, Paris, San Sebastian and Barcelona hotels were centrally located with good guest reviews and rates from $350 to $400 a night. Only one of the hotel rooms had a comfortable lounge and chairs for two people. What are you meant to do when you want to sit and relax? And two rooms .
