Tuesday, August 27, 2024 Hotelogix, a premier provider of cloud-based hospitality technology, has announced that India’s Royal Orchid Hotels Limited (ROHL) is now utilizing its multi-property management system. This advanced platform allows ROHL to streamline and standardize operations across its various hotels, offering centralized oversight that supports their growth initiatives and boosts both guest satisfaction and loyalty. Founded in 2001 and based in Bengaluru, Royal Orchid Hotels Limited (ROHL) has emerged as a prominent name in India’s hospitality sector.
With a rapidly growing portfolio that includes over 100 properties, more than 5,900 villas and cottages, and upwards of 170 restaurants spread across 65 locations in India, Sri Lanka, and Nepal, the group is celebrated for its exceptional guest experiences. ROHL’s diverse offerings span business hotels, leisure retreats, long-stay suites, and inns, catering to a wide range of traveler needs. Whether situated in vibrant urban centers, tranquil vacation spots, revered pilgrimage sites, or captivating wildlife reserves, each property is designed to provide a serene escape.
The group is set to further expand its footprint, with plans to inaugurate 25-30 new hotels and introduce a new 5-star brand in the coming year. For over a decade, ROHL relied on an on-premises solution to manage its operations. As the company embarked on an ambitious expansion journey, scaling from 20 to over 100 properties, the need for a more advanced system became evident.
Recognizing the potential for enhanced operational efficiency and streamlined management, the organization sought to transition to a cloud-based multi-property management platform. This shift was driven by a desire to better align with their tech-forward strategy and modernize their digital infrastructure. The move to Hotelogix’s cloud-based platform marks a significant upgrade for ROHL, providing centralized control over its diverse property portfolio.
This comprehensive system is expected to facilitate more efficient operations, bolster growth strategies, and enrich the guest experience across all locations. With this technological advancement, ROHL aims to solidify its position as a leader in the hospitality industry while continuing to deliver exceptional service and memorable stays for its guests. “Keeping our rapid growth, vast service levels, and changing business dynamics in mind, we are reimagining the digitization strategy for our brand and business.
We are pleased to upgrade to Hotelogix Cloud platform that is comprehensive enough to be at the core of our operations. We are now in the process of centralizing everything from our corporate office to implement and monitor brand standards while efficiently managing operations and serving guests better,” said Arjun Baljee, President of Royal Orchid Hotels Limited. Hotelogix has seamlessly incorporated its multi-property management system with top-tier third-party solutions, enabling the group to efficiently oversee online distribution, revenue management, accounting, restaurant operations, marketing, and loyalty programs from a centralized platform.
Additionally, the integration includes a Mobile PMS App, which provides hotel staff with real-time access to critical operational data through an intuitive dashboard. This tool is designed to enhance decision-making and streamline operations, ensuring that staff can manage tasks effectively while on the move. “With Hotelogix, our go-live process for new properties we’ve signed up for has significantly reduced.
We’re now able to minimize overhead costs, and it’s much simpler to add a new property to our ecosystem with better control from our corporate office. Property owners will be pleased to know that it enables us to unlock their revenue potential and enhance operational efficiency quickly,” Arjun said. Central to ROHL’s mission is the improvement of guest experiences across its properties.
By leveraging centralized guest history, the group gains insights into individual preferences, allowing for more personalized service. ROHL employs data-driven strategies and actively seeks guest feedback to gauge satisfaction and add value through initiatives like the Regenta Rewards program. Additionally, the group is exploring the implementation of self-check-in and guest services apps as part of its commitment to embracing modern, digital-first strategies.
“With Hotelogix powering our group-wide operations, we have taken a giant leap towards a redefined tech-first approach to run our enterprise with agility while staying competitive and attractive in the market and winning guest loyalty. We are excited to embark on this cloud journey which will be critical to achieve our desired goals and scale up aggressively across our multiple brands within ROHL, ” Arjun said. “We thank Royal Orchid Hotels Limited for selecting Hotelogix as their Cloud platform partner,” said Aditya Sanghi, CEO of Hotelogix.
“ROHL’s adoption of the cloud is a significant leap not just for the group but for the entire hospitality industry in India, as ROHL has been one of the torchbearers over the years. ROHL has helped Hotelogix mature as a system with its continuous feedback, and we are committed to delivering the expected ROI from this move to the cloud.” Hotelogix Hotelogix stands at the forefront of global cloud-based hospitality technology, offering cutting-edge solutions such as its Multi-property Management System, Hotel PMS, and Mobile PMS App tailored for independent hotels and hotel chains.
Our distinguished achievement includes orchestrating the largest multi-property deployment, encompassing over 50,000 rooms across 500+ properties under one group. Through our distribution brand, AxisRooms, we also provide advanced tools for Channel Management, Rate Shopping, and Revenue Optimization. With a client base of over 5,000 hotels in more than 100 countries—including regions like South Asia, Southeast Asia, the Middle East, LATAM, Europe, and North America—Hotelogix has been pivotal in enhancing growth, maximizing room revenue, and elevating guest experiences.
Operating from our headquarters in Singapore, Hotelogix extends its global reach with offices located in the USA, India, UAE, Thailand, and the Philippines..
