A Perth care home where residents are served “cold food” due to low staffing levels has been told to improve. Kincairney House, in Perth, has been rated “weak” in two areas after an inspection on July 30 and 31. The Care Inspectorate report also highlighted medication provision issues, but noted staff were “trying their best”.
The home, on Glover Street, cares for up to 80 older residents. It is described as “luxury” on and features a cinema, self-service cafe and a games room. said: “People living in the service and families told us that there were not enough staff.
“They gave examples such as their food being cold when provided to them due to how busy the staff were. “A person using the service said ‘that it takes forever to get an answer when you press the buzzer’. “This meant people experienced a delay in accessing the support they needed for personal care.
” Low staff numbers also “has the potential to have a significant negative impact on people’s experiences”. Inspectors also voiced fears regarding the issuing of medication at the home. Gaps were found in residents’ administration records, meaning some may not have received their prescribed medication.
Fears were also raised that complaints were not always addressed quickly enough. The report noted that training had improved since the previous inspection and that staff “appeared to be trying their best to meet the needs of people who lived in the service”. Morar Living, who operates the home, has been contacted for comment.
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