The North West Ambulance Service (NWAS) is asking the public to use NHS 111 online during the summer bank holiday weekend. This is because the phone lines are traditionally busier during bank holidays due to limited access to GPs and pharmacies. NHS 111 online can be accessed at 111.
nhs.uk and provides the same information and advice as the phone service without the need to wait to speak to a health advisor. It can also be accessed through the NHS app.
111 online is not suitable for queries regarding patients under five; parents or guardians should still dial 111. Vicky Worrall, head of integrated contact centres – call handling, said: “Bank Holidays are always the busiest time for NHS 111 contact centres. “Even though we make sure we have more staff on duty, wait times can be longer.
“If you have multiple symptoms, pick the one that is bothering you most. You will not get a diagnosis but find out what help you need.” Dr Paula Cowan, regional medical director for primary care at NHS England – North West, said: "NHS 111 online should be the first port of call for anyone who needs urgent medical advice, as it is quick and easy to use.
"It directs people to the right service for their needs and provides medical advice." Dr Cowan also said that some GP practices and pharmacies would have limited opening hours over the August bank holiday, with many closing at 6.30pm on Friday, August 23, until the morning of Tuesday, August 26.
She added: “However, some pharmacies will continue to be open over the bank holiday and people can seek health advice on a range of minor illness and health concerns from the pharmacy. “To find your nearest open pharmacy please check online Find a pharmacy – NHS (www.nhs.
uk).”.
