Since opening its first outlet in 2003, Citilodge Hotels, an indigenous hotel brand, has not relented in growing its offerings, amidst the fierce competition in the market, especially by foreign chains, as well as, the economic realities. With three outlets in its portfolio and the fourth hotel opening soon in Ikoyi, Lagos, in this interview, Olufemi Talabi , chairman and CEO of the indigenous hotel brand, unveils to Obinna Emelike , the secret of the success, challenges, and strategies for staying afloat, expansion plans, the dynamics of the business, among other related issues. Excerpt: Can you trail the journey of Citiheight Hotel in the hospitality business? Citiheight Hotel is an offshoot of Citilodge Hotels.
We opened shop in Area 1 in Abuja on September 18, 2003. The Lekki branch in Lagos was established in March 2007. But Citiheight Hotel Ikeja, Lagos, was opened for business on September 16, 2016.
So far, it has been a worthwhile experience, and I can tell you that every day comes with its challenges, but more importantly, it also comes with its excitement. For me, running a hotel is everyday fun and we are happy that we are contributing our quota to the development of the hospitality industry in Nigeria. How is the indigenous brand fairing in the midst of fierce competition? Hospitality is based on the ability to exceed guests’ expectations, by consistently providing excellent services and anticipating their needs.
An average guest is more interested in getting va.
