Monday, August 26, 2024 The 2024 winter season at Mt Buller Ski Resort marked a milestone in operational efficiency, greatly aided by Orcoda’s advanced transportation management system and the Mt Buller Transportation App. Last week alone, the resort completed over 2,000 rideshare journeys, highlighting the seamless integration of technology with the diligent efforts of the operations team and drivers, especially under challenging weather conditions. At Mt Buller Ski Resort, the focus on stellar customer service is paramount.
Annually, the resort aims for a 90% achievement rate on various key performance indicators (KPIs), including ensuring guests are picked up within their reserved 30-minute window. Managing thousands of guest transfers every weekend, combined with fluctuating weather and road situations, makes this a daunting task. However, this season, the transport team not only met but exceeded their previous average, attaining an impressive 95.
75% success rate in July, with many metrics reaching perfection. Here’s an outline of the KPIs drivers accomplished last month: These results underscore the robust capabilities of Orcoda’s transportation technology, which has consistently empowered drivers to surpass their performance goals during peak times..
