The most common complaints against local NHS services has been revealed as more than 1,000 were made against local healthcare services last year, new figures show. NHS England figures show there were 1,173 written complaints made against hospital and community health services at the NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board in the year to March – a 1% increase on the year before. Of all the complaints made, 23% were fully upheld, while 38% were partially upheld.
The remainder were dismissed. The most common reason for complaints was communication issues, followed by concerns around patient care and the "values and behaviours" of staff. Be the first to know with the Swindon Advertiser📱 Our flash sale brings stories directly to you.
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co/ayrpkI4RBy #KnowYourTown #SpecialOffer pic.twitter.com/jxF0pfApg9 Dan Wellings, senior fellow at the King's Fund, said the figures "reflect the rising frustration that people have over many aspects of NHS care right now".
He said basic communication is lacking, such as receiving timely appointment letters and test results. He added: "Public satisfaction with the NHS is at a record low, and it will be a long journey to recover it. Improving how the NHS communicates with those it serves will be a key part of that recovery.
"As the Government embarks on its health service reforms, this needs.
