Wednesday, November 13, 2024 Aiello, a pioneering startup specializing in Natural Language Processing (NLP), is excited to announce its strategic partnership with Millennium Hotels and Resorts (MHR). This collaboration seeks to revolutionize the hospitality industry by integrating the AI-powered Aiello Voice Assistant (AVA) across six MHR properties in Singapore and Thailand. These include the Grand Copthorne Waterfront Hotel Singapore, Orchard Hotel Singapore, M Social Hotel Singapore, Studio M Hotel Singapore, M Hotel Singapore City Centre, and M Social Hotel Phuket in Thailand.
By harnessing Aiello’s cutting-edge AI technology, this initiative aims to elevate guest experiences with personalized, voice-activated services while setting new standards for operational efficiency and environmental sustainability. “Millennium Hotels and Resorts distinguishes itself by leveraging cutting-edge technology and is committed to delivering exceptional guest experiences with a Blue Ocean Strategy mindset,” shared Saurabh Prakash , Interim Chief Operating Officer & Chief Commercial Officer at Millennium Hotels and Resorts. “By embracing Aiello’s AI technology, we’re adopting a data-driven approach that allows us to better understand guest preferences, enabling us to deliver personalized services while unlocking new revenue opportunities.
” Aiello CEO and Co-founder Vic Shen remarked , “Through this collaboration, we have demonstrated how our AI solutions can transform hotel.
