Friday, July 19, 2024 A widespread IT outage has caused significant disruption across the UK’s rail and aviation systems, leading to delays and cancellations. As the morning progresses, the true extent of the chaos is expected to become clearer. Here is what we know so far.
A fault with the signaling system between London Kings Cross and Peterborough has led to delays, according to an announcement by London North Eastern Railway (LNER). Train operator TransPennine Express (TPE) has also been affected by the IT outage. Passengers are being urged to purchase tickets onboard if they are unable to do so at stations.
These disruptions are causing significant inconvenience for commuters and travelers alike, with many facing uncertainty about their journeys. The signaling fault, in particular, has a substantial impact on the rail network, causing bottlenecks and delays on one of the busiest routes in the country. Airports across the UK are grappling with the fallout from the IT outage.
London Stansted Airport reported that some airline check-in services are being conducted manually. Despite this, flights are still operating normally. Edinburgh Airport noted that the IT issues are causing longer waiting times for passengers.
An image posted on social media showed long queues at Luton Airport, with the accompanying caption stating that a “system failure” was causing “massive queues.” This highlights the widespread nature of the problem and the frustration it is causing for travelers. Departure and arrival boards at major airports, including Heathrow and Gatwick, indicate numerous delays this morning.
However, so far, there have been few cancellations directly linked to the IT issues. The Mirror has reached out to major rail and airline operators for further updates on the situation. If you are traveling this morning, whether for a holiday, work, or other reasons, it is crucial to check the status of your specific flight or train.
Airlines and rail operators are providing updates online, and it is advisable to contact their customer service departments if you need further information. Ryanair has acknowledged that its passengers are facing disruptions. The airline has advised affected passengers that they will be notified and urges all travelers to check the Ryanair app for the latest updates on their flights.
Travelers are entitled to compensation under certain circumstances if their flight is delayed or canceled. Here are the key points to know: Given the current situation, it is likely that the IT issues fall under circumstances requiring compensation. However, travelers may need to be prepared to argue their case with the airline.
Given the ongoing disruptions, travelers should take the following steps: Understanding whether airlines will reimburse for delays depends on several factors, including the cause of the delay, the length of the delay, and the specific airline’s policies. Here’s a detailed breakdown of the circumstances under which you might be eligible for compensation and reimbursement. Passengers on flights covered by EU Regulation 261/2004 may be entitled to the following compensation for delays: In addition to financial compensation, airlines must provide care and assistance during the delay, which includes: If a flight is delayed due to a technical fault with the aircraft, the airline is usually responsible for compensation, as maintaining the aircraft is within their control.
Delays caused by staffing issues, such as pilots or cabin crew being unavailable, are generally within the airline’s control, making compensation likely. If an IT outage is caused by the airline’s own systems, passengers are likely to be entitled to compensation. However, if the outage is due to third-party services or widespread external technical failures, the situation may be more complex, and passengers may need to argue their case.
Delays due to severe weather are considered extraordinary circumstances, and airlines are not typically required to compensate passengers. While airlines are required to compensate passengers for delays that are within their control, there are many nuances and conditions that affect eligibility. By understanding your rights and preparing adequately, you can navigate the complexities of travel disruptions and ensure you receive any compensation due to you.
If your flight has been delayed, contact your airline promptly, keep all related documentation, and be prepared to advocate for your rights if necessary. Website: Visit the airline’s official website. Look for a section labeled “Flight Status” or “Check Flight Status.
” Enter your flight number or route (departure and arrival airports and date). View the latest information on your flight’s status. Mobile App: Download the airline’s official mobile app from the App Store (iOS) or Google Play Store (Android).
Log in or access the flight status section. Enter your flight number or route. Enable notifications for real-time updates.
Visit the airport’s official website: Navigate to the “Arrivals” or “Departures” section. Search for your flight by flight number or destination. Check the latest status updates.
FlightAware: Website: FlightAware Mobile App: Available on iOS and Android FlightRadar24: Website: FlightRadar24 Mobile App: Available on iOS and Android FlightStats: Website: FlightStats Mobile App: Available on iOS and Android To use these services: Visit the website or download the app. Enter your flight number or route details. View live updates, including delays, cancellations, and estimated arrival times.
Airline Apps: Enable notifications in the app settings. Opt-in for flight status alerts when booking your ticket or managing your booking. Third-Party Apps: Download the app and create an account if required.
Enable notifications for specific flights. Receive real-time updates on your phone or email. Calling the Airline: Find the customer service number for your airline (available on their website or your booking confirmation).
Provide your flight number or booking details to the representative. Ask for the latest status of your flight. Visiting the Airport Information Desk: Go to the information desk at the airport.
Ask the staff for updates on your flight. Tips for Checking Flight Status Check Frequently: Flight status can change rapidly, especially during disruptions. Check for updates regularly.
Enable Notifications: Use airline or third-party apps to receive instant updates on your flight status. Have Backup Plans: In case of significant delays or cancellations, know your alternatives, such as later flights or different routes..
