John Lewis customers have been left furious after a glass table they ordered EXPLODED during the summer months. Writing into the Guardian newspaper consumer affairs section, a John Lewis customer has cheekily referred to it as a "shattering experience". The customer wrote into the Guardian newspaper and warned: "I bought a glass-top dining table from John Lewis several years ago and was in shock after it exploded on the hottest day of the year.
I contacted John Lewis but it said I was not entitled to a refund or a replacement." "There was a camera and a laptop sitting on the table at the time and the “heat given off by these devices is a known cause of glass breakage in tempered glass”, it told me," the shopper went on to explain in a warning. READ MORE UK set for -4C snow blast with five parts of country 'worst hit' "It added that “given that the warranty period has passed, and we cannot identify a fault with the product, we are unable to offer a refund or take any further action regarding this issue”.
I maintain that the table was not fit for purpose and, if a glass-top table should not have warm things placed on it, it should come with a warning notice. "Luckily, no one was in the room at the time. But the incident left my 79-year-old wife traumatised and in shock for several days.
" Consumer lawyer, Gary Rycroft, said: “I would say PG has a simple claim under contract law arising from paying for goods which have ultimately failed to do their intended job. "Bottom line is a table like this should not shatter.” The department store told the Guardian it could not help because the table was seven years old and out of warranty .
“Given the age of the table, it is also very unlikely that it broke due to a manufacturing defect, as this would have presented itself much earlier on,” it says..
