Wednesday, November 6, 2024 International Airlines Group (IAG) has named Dr. Ben Dias as Chief AI Scientist. With two decades of expertise in artificial intelligence, data science, and analytics, Dias will guide the AI initiatives across IAG’s brands, including Aer Lingus, British Airways, Iberia, and Vueling.
His primary focus will be on developing scalable AI solutions aimed at enriching the customer journey, optimizing operations, and promoting sustainable efficiencies. IAG is moving rapidly in this domain, having launched IAG.ai labs in London and Barcelona to foster innovation and collaborative efforts in AI development.
AI and data analytics hold the potential to unlock $45 billion in value for the airline industry globally, spanning areas like revenue management, operational efficiency, customer engagement, and workforce enhancement. IAG’s airlines already utilize machine learning to equip pilots with real-time weather updates via AI-driven forecasts and have streamlined customer interactions, allowing for quicker support and resolution through advanced virtual assistants tailored to individual needs. Jorge Saco , IAG’s Chief Information, Procurement Services and Innovation Officer, said: “I’m delighted to welcome Ben to IAG and his appointment firmly reflects the growing role of AI within our business.
AI has the potential to make our businesses perform better, help our employees and is essential to our long-term success.” Dr. Ben Dias said: “It’s a pr.
