The distributor giant ups its after-sales game in the country By Hazel Nicole Carreon MOTIVATED BY its goal to provide superior after-sales service to customers across the country, Inchcape Philippines recently inaugurated its new state-of-the-art parts distribution center. Located at the Inchcape Philippines Distribution Complex on C5 in Pasig, the new facility boasts a spacious warehouse designed to accommodate a wide range of automotive parts for the company’s partner brands which include Mercedes-Benz, Chrysler, Dodge, Jeep, Ram, Jaguar, Land Rover, and Changan. By centralizing its parts distribution operations, Inchcape aims to significantly reduce lead times for parts delivery, ensuring a seamless and timely experience for customers.
With the new parts hub, the company vows that 95% of vehicle parts will be readily available upon customer inquiry. The facility uses a warehouse management system that enhances overall operations by optimizing layout, providing real-time inventory data, and tracking product movement. “If you look at the warehouse, it is so big; we have more than 20,000 items inside.
It is impossible to manually track which is moving fast, which is moving slow. So that’s why the warehouse management system that we rolled out is critical,” Inchcape Philippines Country Head Alex Yap told “Velocity” in an exclusive interview. The system is one of the Enterprise Resourcing Planning platform solutions that the company developed to deliver intelligent.
