Summary Airline Operations Command Centers (OCCs) manage flight tracking, crew scheduling, maintenance, weather observations, and handle disruptions. Some airlines have experienced major disruptions due to IT failures, leading to flight cancelations. Future OCCs will incorporate technologies like Digital Twins, AI, 5G, blockchain, and quantum computing.
Airline management is the art of coordinating and directing airline activities whereby the organization employs a combination of logistics, technology, and human skills. Connecting all these nodes is the Operations Command Center (OCC) – the 'brain' that ensures that all flights, crews as well as passengers are moved safely, quickly, and effectively. Yet given the enormity of today’s airline industry, which is beyond the imagination of a few decades ago, how do OCCs control such vast networks? Understanding the OCC's Role Airline Operations Command Centers (OCCs) are tactical control facilities that are always operational and where crucial choices are made.
They ensure that the airline networks around the globe operate effectively. These centers are located worldwide and different airlines (especially small or startup airlines that cannot afford to create their own) can use the same Command Centers or work with shared OCCs. Larger airlines, however, will usually have their own that are designed to meet their operational requirements.
Carriers like Alaska Airlines (in Seattle), United Airlines (in Chicago), Delta (in Atlant.
