Saturday, November 23, 2024 Heydar Aliyev International Airport is advancing its use of cutting-edge technologies to elevate service standards and streamline operations. In the initial rollout at Terminal 1, the airport has introduced self-service kiosks for flight check-in and baggage drop. Plans are in place to extend these facilities to Terminal 2.
This initiative aims to decrease wait times, simplify the check-in process, and enhance the overall passenger experience. The newly installed kiosks allow travelers to efficiently check themselves in, choose seats, print boarding passes, and handle baggage without the need to queue at conventional check-in counters. Travelers are encouraged to review their airline’s baggage guidelines beforehand to facilitate a seamless check-in experience.
Those with baggage that exceeds weight limits should proceed to traditional check-in counters. Future enhancements will include the ability to make payments at the kiosks and additional features will be introduced. Currently, the services of “Self Check-In” and “Baggage Drop-Off” are accessible to AZAL passengers, with Turkish Airlines, Qatar Airways, Uzbekistan Airways, and Kuwait Airways expected to follow suit shortly.
Designed primarily for direct flights departing from Baku, these kiosks are set to save passengers time and increase comfort. The registration process for transit passengers will continue as usual. This technological upgrade forms part of the ongoing efforts by Hey.
