Share to Facebook Share to Twitter Share to Linkedin Hyndman has seen the world during her decorated tenure with Mandarin Oriental. Amanda Hyndman is on the move, taking over as Mandarin Oriental Hotel Group ’s new chief operating officer this month. The savvy 30-year hospitality veteran has quickly risen through the company’s executive ranks, serving as group director of Quality & Rooms in 2020 and then chief people and culture officer in May 2023 (she still retains this role).
Before that, her 18-year tenure with the group brought her all over the world, including the U.K., Washington, D.
C. and Bangkok , where she led the storied Mandarin Oriental, Bangkok to earn its first Forbes Travel Guide Five-Star award. Today, she resides in Hong Kong , Mandarin Oriental’s headquarters, but travels frequently, which Hyndman says she loves.
We chatted with the newly minted COO to learn about her biggest accomplishment, her definition of hospitality and the awe-inspiring natural wonders she’s encountered during her many trips. Hyndman spent a lot of time in Bangkok. What are your goals as COO? To partner with our colleagues to fulfill our growth aspiration and turn the ordinary into the exceptional and our guests into fans.
Whom do you most admire in the hospitality industry? Our colleagues, who work tirelessly every day with pride and love in their hearts to do their best for our guests, our owners and each other. What’s the worst hospitality trend you’ve seen? Nickle and .
