Friday, November 8, 2024 Emirates , the world’s leading international airline, has unveiled its first Emirates World store in Nairobi, Kenya, showcasing a new retail concept designed to enhance customer experience with premium products and services. This launch marks the airline’s debut of its refreshed retail store model in Africa, with additional locations planned across the continent in the coming months. Located in the modern Cube on Riverside Drive, the Emirates World store offers travelers personalized travel assistance from dedicated consultants and self-service options powered by smart technology.
Immersive displays allow visitors to explore Emirates’ signature services up close, bringing the airline’s distinctive offerings to Kenya’s travel market. The store was officially inaugurated by Adil Al Ghaith, Emirates’ Senior Vice President of Commercial Operations, along with Dr. Salim Alnaqbi, UAE Ambassador to Kenya.
The launch event welcomed prominent guests, including trade and media representatives, reflecting Emirates’ dedication to strengthening its presence in Kenya. Commenting on the milestone, Adnan Kazim, Emirates’ Deputy President and Chief Commercial Officer said, “We are pleased to bring our reimagined retail store concept to Africa for the first time, elevating our customer experience in Kenya, and then in more destinations across the continent in the coming months. The Emirates World store provides a flavour of the signature experience we.
