Monday, September 9, 2024 JW Marriott Orlando Bonnet Creek Resort & Spa is pleased to announce the appointment of Damien as its new General Manager, overseeing all facets of the resort’s operations. With his proven leadership in the luxury hospitality industry, Damien brings extensive experience and a fresh perspective to the day-to-day management of the Orlando resort, focusing on elevating the guest experience and driving continued success. Damien will be responsible for overseeing the resort’s guestrooms, food and beverage outlets, and all guest-facing areas of the resort.
Additionally, he will support the resort’s associates and lead the development of new internal and external programs aimed at enhancing the overall guest experience. Known for his innovative leadership style and passion for hospitality, Damien is expected to make a significant impact on both the resort’s operations and its guests. Damien joins JW Marriott Orlando Bonnet Creek with a stellar reputation and a strong track record in hospitality leadership.
His experience includes driving guest satisfaction and team engagement at prestigious properties such as W Los Angeles – Beverly Hills and JW Marriott Santa Monica Beach Hotel & Spa. In his previous roles, Damien successfully transformed these luxury properties into market leaders, focusing on creating memorable guest experiences and empowering his teams to achieve high levels of performance. At W Los Angeles – Beverly Hills, Damien was instrumental in driving improvements in guest satisfaction and employee engagement, fostering a strong team culture that led to exceptional service and guest loyalty.
Similarly, at JW Marriott Santa Monica Beach Hotel & Spa, he implemented strategies that revitalized the guest experience, positioning the hotel as one of the top luxury destinations in Southern California. Damien’s extensive experience in managing upscale properties and his ability to lead teams with a guest-centric approach make him the ideal candidate to take on the role of General Manager at JW Marriott Orlando Bonnet Creek Resort & Spa. As General Manager, Damien is committed to elevating the guest experience at JW Marriott Orlando Bonnet Creek.
His approach centers on creating personalized, unforgettable experiences for each guest, ensuring that every stay exceeds expectations. Whether through enhancing the quality of service, introducing new guest-focused programs, or refining the resort’s offerings, Damien’s goal is to continually improve the experience for guests. One of the key areas Damien will focus on is the resort’s food and beverage outlets .
As part of his vision for the resort, he plans to bring new culinary concepts and exceptional dining experiences to JW Marriott Orlando Bonnet Creek. His background in luxury hospitality gives him a unique perspective on how to create dining experiences that appeal to the diverse tastes of guests, while also maintaining the high standards expected at a JW Marriott property. In addition to food and beverage, Damien is also looking at guestroom experiences .
His attention to detail and understanding of luxury service will ensure that every guest feels welcomed, comfortable, and pampered during their stay. Damien’s leadership extends beyond guest satisfaction; he is also dedicated to supporting and developing the resort’s associates. He believes that the key to delivering an exceptional guest experience lies in creating a motivated, empowered, and engaged team.
As General Manager, he will foster a collaborative and supportive work environment , where associates can thrive and grow in their careers. Through training programs, leadership development initiatives, and ongoing support, Damien will ensure that the resort’s team members are equipped with the skills and knowledge they need to excel in their roles. His focus on team engagement and development will not only benefit the associates but also enhance the overall guest experience, as happy and motivated employees tend to deliver better service.
Damien’s role as a member of Marriott’s General Manager Advisory Council positions him to bring forward-thinking initiatives to JW Marriott Orlando Bonnet Creek Resort & Spa. His involvement in the council provides him with access to the latest trends and innovations in the hospitality industry, which he can implement at the resort to stay ahead of the curve. One of Damien’s main goals is to introduce new programs and activities that appeal to both internal teams and external guests.
By integrating cutting-edge technology and innovative services, Damien will enhance the overall guest experience, while also driving operational efficiency. Located in the heart of Orlando, JW Marriott Orlando Bonnet Creek Resort & Spa is known for its luxury accommodations, world-class amenities, and stunning surroundings. The resort offers a range of services and experiences, including upscale dining, a full-service spa, and convenient access to nearby theme parks.
With Damien at the helm, the resort is poised to reach new heights of success, as he brings his wealth of experience and leadership to this premier property. The JW Marriott brand is synonymous with luxury and exceptional service, and under Damien’s leadership, the resort will continue to uphold these values while offering innovative and enhanced guest experiences. JW Marriott Orlando Bonnet Creek Resort & Spa is excited about the future with Damien leading the team.
His focus on guest experience, team development, and innovative leadership will undoubtedly take the resort to the next level, ensuring continued success and satisfaction for both guests and associates. With a proven track record of success and a passion for delivering excellence, Damien is well-positioned to lead the resort into a new era of growth and achievement. Guests and associates alike can look forward to exciting changes, exceptional service, and unforgettable experiences at JW Marriott Orlando Bonnet Creek Resort & Spa.
.
