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Businesswoman accused of failing to deliver over 190 hair orders blames Namra The latest saga involves a hair business on Instagram, called Belv Hair, owned by Belvana Edward. Edward is also accused of being rude to her clients. She, however, blames the Namibia Revenue Agency (Namra) for causing delays in delivering to her customers.
Small business owners, known as ‘order with me’ operators, have over the years blamed Namra for failing to protect them when it comes to dealing with parcels from abroad and holding clearing agents accountable for lost parcels. Youth leaders from political parties say the lack of proper regulation to protect end consumers is concerning. Landless People’s Movement youth leader Duminga Ndala calls for stronger protections for unregulated transactions.
She says implementing stringent and clear reporting mechanisms for scams and non-delivery is crucial in holding vendors accountable. Swapo Party Youth League spokesperson Moses Shikerete says Namibia has a number of laws with elements of consumer protection. “There is a current document by the Namibian Law Reform and Development Commission that speaks to consumer protection, but it is not specific,” he says.
Shikerete says there have been numerous cases in which consumers have lost their money because of a lack of legal protection. “I believe this calls for a new law that specifically addresses issues of protection, especially for online marketers and buyers,” he says. Over the years.
