SINGAPORE – The Consumers Association of Singapore (Case) has set up a working committee to tackle issues that are of concern to consumers, such as ticket scalping and disputes related to car-sharing, said Case president Melvin Yong on Nov 28. “As Singapore strives to become a regional entertainment hub, and more people use car-sharing services, we can expect more consumer complaints in these areas,” noted Mr Yong, who added that the committee is working with relevant stakeholders. It will announce new initiatives soon, he said.
Ticket scalping, car sharing disputes, as well as greenwashing by companies, were identified as the top three areas where Case should do more, according to a survey commissioned by the consumer watchdog. Conducted by an independent research consultancy from February to June 2024, almost half, or 49.9 per cent of the 1,510 respondents, identified ticket scalping as a significant concern.
About 38.6 per cent of the respondents were concerned about disputes relating to car-sharing services, while 32.3 per cent identified deceptive practices in sustainability, or greenwashing, as another significant issue.
Greenwashing is the practice of misleading consumers on sustainability, such as the use of misleading labels or advertising to create an image of environmental responsibility. In an August update, Case said that complaints against the entertainment industry had increased by five times in the first half of 2024, due to the increase in the number of.
