-- Shares Facebook Twitter Reddit Email After receiving countless customer complaints on social media regarding its inadequate portion sizes , Chipotle has confirmed that it has since been serving “consistent and generous portions” and prioritizing consumer needs. Chipotle interim CEO Scott Boatwright told analysts Tuesday that the company is following through with its promise to serve up heartier portions. Back in July, former Chipotle chairman and CEO Brian Niccol — who is now at Starbucks — said the complaints have forced the company to reemphasize “training and coaching around ensuring we are consistently making bowls and burritos correctly.
” He added that customers “expect this now more than ever” and the company is “committed to making this investment.” Per Chipotle’s third-quarter earnings report , total revenue was $2.8 billion, an increase of 13% compared to last year’s third quarter.
The increase was driven by new restaurant openings and an overall increase in comparable restaurant sales, the company specified. Chipotle opened 86 new company-operated restaurants, 73 of which included a Chipotlane, along with one internationally licensed restaurant. Food, beverage and packaging costs were up due to inflation affecting several key ingredients, specifically avocados and dairy.
The high costs were also due to greater usage of ingredients as Chipotle “focused on ensuring consistent and generous portions” and the introduction of a new limited-t.
