Friday, January 24, 2025 Berlin Brandenburg Airport (BER) has earned a prestigious “4-Star Airport” rating from the globally respected Skytrax agency. This recognition comes after an in-depth audit assessing the airport’s infrastructure, service quality, catering options, and retail offerings. The achievement underscores BER’s commitment to improving the travel experience through innovation and efficiency.
“The award as a four-star airport by Skytrax confirms that we have made great progress in the past few years in respect of service quality, technological equipment and the efficiency of our processes – at all times with a view to providing a comfortable and contemporary airport experience for our travellers,” says Thomas Hoff Andersson, Chief Operations Officer at Flughafen Berlin Brandenburg GmbH. In recent years, BER has revolutionized its operations by implementing cutting-edge technologies and optimizing key processes. These efforts have significantly elevated the quality of service for both departing and arriving passengers.
Self-Service Efficiency : Airlines at BER have increasingly adopted self-check-in infrastructure provided by the airport. In 2023, 39% of passengers utilized self-check-in services, a figure that surged to 52% in 2024. This shift not only enhances convenience but also reduces processing times compared to traditional check-in methods.
Enhanced Security Controls : Taking over security management in January 2024, BER introduced advanced .
