A CUSTOMER was bombarded with 3,000 identical letters from Barclays bank. Sylvan Mason was expecting correspondence telling her of two refunds on her account. 4 Sylvan Mason was bombarded with 3,000 identical letters from Barclays bank Credit: Louis Wood 4 Sylvan was expecting correspondence telling her of two refunds on her account Credit: Louis Wood But she didn’t expect to be inundated with thousands of the letters — all saying exactly the same thing.
Sylvan, 80, even struggled to get through her front door because of the post piled up behind it. The retired photographer was waiting for letters from Barclays — where she has banked since the age of 17 — detailing refunds of a £29.45 payment to Uber and £44 for an Uber Eats order she did not make.
But while she was out on Monday morning her doorbell camera caught the postman stuffing the first 633 envelopes through the door. Read More on Money IN A FIX The fixed energy deals CHEAPER than the price cap that could save you money NOW CUT OFF Broadband firm pulled from comparison sites after selling tactics exposed Sylvan, of Fulham, South West London, joked: “Barclays — the bank that keeps on giving. “I went out for a short walk that morning, and when I got back, I could barely open my front door.
“It took me a good ten minutes just to get inside. ‘Do not answer it’ iPhone and Android owners told over common signs you’re being hit with bank-emptying phone call scam “When I finally managed to push my way in, I couldn’t believe what I was seeing — the hallway was entirely covered with envelopes. It was like a sea of white paper.
” Most read in Money NEW WARDROBE Popular men's fashion chain opens new store in Scots retail park MORAY MANIA Cops called amid huge queues as fizzy drink re-launch causes chaos 'BEST IN TOWN' 'We need to stockpile', cry locals as Scots butchers to close after 40yrs ISLE BE THERE I left my UK seaside town to live on tiny Scots island with just 60 people Another 686 letters were delivered later that day before another postie arrived on Wednesday with four boxes in his van each containing about 400 letters. And he warned her two more boxes of letters were at the depot waiting to be delivered yesterday. Sylvan added: “I’ve seen the funny side of it.
It’s a great talking point which makes people laugh. It hasn’t caused any harm, thank goodness. “I know some people might not have been able to cope with it.
Luckily, I’m in a good state at the moment. “The shocking part is this mistake has likely cost over £1,100 in postage alone, not to mention the paper and manpower. It’s an appalling waste of resources and money.
“After my experience, I’m not so sure that computerised systems and fancy technology are money-saving for the consumer. This certainly never happened in the olden days.” Barclays put a stop to the influx of mail after she called to complain — but Sylvan may still get more if they have already been dispatched.
Barclays has offered her £250 as a gesture of goodwill and helped organise for a company to shred the copious confidential documents. Read more on the Scottish Sun MORAY MANIA Cops called amid huge queues as fizzy drink re-launch causes chaos MURRAY MAKEOVER Andy Murray hit with fresh warning over renovations at luxury Cromlix hotel A spokesman said: “A technical issue meant a significant number of letters were sent in error. “We have stopped this from happening again and apologise for the inconvenience this has caused.
” 4 While Sylvan was out on Monday morning her doorbell camera caught the postman stuffing the first 633 envelopes through the door 4 Another 686 letters were delivered later that day.
