Apparel retailers like Arc'teryx see in-store repair centres as 'the future' TORONTO — In a nook of the gleaming new Arc'teryx store on Toronto's Bloor Street West, Jesse Chan and Yamel Zacarias rifled through a rack of jackets most would consider misfits one October afternoon. Tara Deschamps, The Canadian Press Oct 30, 2024 1:00 AM Oct 30, 2024 1:05 AM Share by Email Share on Facebook Share on X Share on LinkedIn Print Share via Text Message ReBird operator Jahmaal Campbell works to patch a jacket as it's serviced at Arc'teryx's service centre inside their Yorkville store in Toronto, Thursday, Oct. 17, 2024.
THE CANADIAN PRESS/Cole Burston TORONTO — In a nook of the gleaming new Arc'teryx store on Toronto's Bloor Street West, Jesse Chan and Yamel Zacarias rifled through a rack of jackets most would consider misfits one October afternoon. Some had gashes or nicks in their sleeves, a stubborn musk or zippers that wouldn't budge with the best of tugs. At least one had a hemline so tattered, the elastic that cinches in its waistline was hanging on for dear life.
But none of the pieces were beyond repair. With some stitching, patching, pressing and a spin cycle or two, Chan, Zacarias and their team knew they could return the garments to their owners just like new in a matter of days, if not minutes. The work would be done on-site and at no cost to consumers through Arc’teryx’s ReBird, one of several in-store repair programs retailers have launched in recent years to help .
