New Integration Delivers Expert Content to Improve Member Experience and Drive Measurable Outcomes for Payers PLANO, Texas , Aug. 14, 2024 /PRNewswire/ -- ZeOmega ® , the leading population health management organization, today announced that its Jiva Member Engagement Navigator platform now integrates with Wolters Kluwer 's UpToDate ® member education solutions. This integration combines both companies' award-winning solutions to equip health plans with the highest-quality member education materials and programs that enhance member experience, improve performance, and drive measurable outcomes such as increased member retention and workflow efficiency.
Member education is a longstanding challenge for health plans, with 51% of insured adults reporting difficulty understanding aspects of their health coverage. By leveraging inclusive educational content, ZeOmega aims to bridge this gap, giving its health plan clients tools to reach members with important clinical information. This streamlined communication approach will improve members' experiences and trust in their health plans while strengthening payer-provider relationships.
"We are excited to welcome Wolters Kluwer into our digital partner ecosystem," said Suhas Ramachandra, Vice President of Product Strategy and Innovation at ZeOmega. "This collaboration enhances digital member engagement by providing health plan members with access to accurate, evidence-based clinical content, empowering all healthcare constituents to.