A woman's bid to renew her resident’s parking permit has been denied twice because the council’s booking system did not recognise her name. Lam Man Shan Sally has had a Brighton and Hove City Council zone J parking permit in her full name for some years. All her identity documents and council tax are in her full name and for the past three years she has not had any problems renewing the permit.
But this year her application was rejected twice. Mrs Lam said: “My parking permit expired on August 20 so I made the payment and applied for renewal on August 13. “By August 30, I was notified that my renewal application was rejected because my name did not match their system.
“I’ve been living at the same address in Brighton for over three years and I’ve always registered for council tax accounts, parking permits, etc, under my full name. “After reviewing my records, I found everything was registered under my full name. “I reflected this to the organisation and provided the passport, driving licence and council tax billing address as evidence to prove that I have always used my full name.
“After this proof, I received an email confirming that my name in the system matches my passport – even though it has always been the same.” Mrs Lam then reapplied to renew her parking permit but her application was rejected again – and even though she received visitor permits without any issues. She said: “I have successfully renewed my parking permit and bought visitor .