An elderly woman claims she was left "stressed and angry" after she received a £100 penalty notice for parking in a Grimsby car park when the machine to pay was out of service. Irene Jordan, 73, who lives in Laceby, arrived at the Cartergate car park at 2.20pm on Friday, June 21, to find that the meter she usually uses to pay was out of service.
When she called the helpline number listed on the meter to report that it was broken, she said she pressed the relevant extension number but was cut off on two occasions. Grimsby Live has seen evidence of these calls being cut off. READ MORE: Maternity support workers in Grimsby set to strike again over back pay Keep up to date with all the latest breaking news and top stories from Grimsby with our free newsletter However, a spokesperson for Excel Parking Services told Grimsby Live that Irene called the helpline number provided on the sign next to the meter, but that she did not contact the pay-by-phone provider to actual pay to park.
Irene ran "a very quick errand" in Grimsby town centre before returning to her car and leaving the car park around 25 minutes after she first arrived. Several days later, she received a letter from an independent car park company, Excel Parking Services, asking her to pay a £100 Penalty Charge Notice (PCN), dropping to £60 if she paid within a certain time. Speaking to Grimsby Live, Irene said: "I had the pound coin to pay at the machine but it said it was out of service.
I took a photo, looked at the.