Mrs Johnson stepped into the reception area, immediately struck by the breathtaking ambience. The colours of the furniture were rich and inviting, and the pieces themselves exuded luxury as if each item had been curated with the utmost care. The wall frames, bearing the work of a renowned artist, hinted at their exorbitant value.
Even the floor seemed to sparkle underfoot, while a soothing fragrance wafted through the air, creating a serene atmosphere. Mrs Johnson smiled to herself, feeling delighted by the “magnificent” environment. Approaching the customer service desk, Mrs Johnson greeted the customer service representative warmly.
“Hello, good afternoon. I’d like to make an inquiry,” she said, her voice clear and polite. There was no response.
The customer service representative was engrossed in her phone, earbuds in, laughing at something on her screen. Mrs. Johnson waited, then tried again.
“Excuse me?” she called, her tone firmer this time. Still, nothing. Frustrated, Mrs Johnson tapped the desk with her pen, finally catching the representative’s attention.
“What is it?” The representative muttered, barely looking up. Mrs. Johnson was taken aback.
“Young lady, that is not how you speak to a customer,” she said, her voice steady but firm. “Madam, how did I speak to you?” The representative shot back, rolling her eyes. “You came here tapping my desk, trying to distract me.
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