It has been a common refrain in recent years that trips to Walt Disney World are getting too expensive . However, another problem coming in alongside that one is the idea that a Disney World vacation just isn’t as much fun as it used to be. It would be one thing if increased costs led to better experiences, but many feel like, from a customer service perspective, Disney World has only gotten worse.
Nobody wants to have a bad experience on vacation but Disney always had a reputation as a place willing to go the extra mile to help out guests who had issues. And yet, we have many anecdotal cases of guests claiming Cast Members can’t or won’t do things they used to do to help out. For what it’s worth Disney World is well aware of this perception and is apparently taking steps to try and improve things.
Why Guests Are Unhappy At Walt Disney World The first complaint guests have is always about cost. Disney World is absolutely a lot more expensive than it used to be. Many things that were once free at Disney World now cost money , and other services, like the Magical Express, are gone entirely .
Changes to the Disability Access Service have made getting approved for that access more complicated, and the disabilities that are officially recognized have been reduced. The changes were reportedly part of an effort to tap down on abuse, as many people were allegedly using the DAS system inappropriately as a way to avoid lines without purchasing Genie+. While some of the guests c.