Friday, August 23, 2024 As the Venice Biennale nears, luxury hotels across Europe boast impressive guest satisfaction scores, reaching ninety-one point two percent this year. As the Venice Biennale approaches, the city’s luxury hotel sector is witnessing a remarkable upswing in guest satisfaction. New data from Shiji ReviewPro reveals that, in the first seven months of 2024, Venice’s 5-star hotels achieved a Global Review Index ( GRI ) score of 91.
2% , surpassing the global average by 1.2 points. This marks a 0.
7-point improvement from the same timeframe in 2023, signaling a strong recovery for Venice’s high-end accommodations and bringing guest satisfaction back to pre-pandemic levels. Key insights include: In 2024, guest satisfaction showed significant improvements compared to previous years, especially in areas such as hotel staff quality, breakfast options, and overall service. Issues identified during the 2022 Biennale, such as problems with room keycards and inconsistent room readiness, have largely been addressed.
However, some challenges persist, including air conditioning issues and concerns about pricing, indicating areas where further enhancements are needed. Venice’s status as a premier luxury destination is further reinforced by its exceptional location ratings and the growing diversity of its guest base. While English-language reviews remain predominant at 59.
9% , there has been a significant increase in Chinese-language reviews. Booking.com leads as the.