Chief Customer Officer and Executive Vice President of United Airlines Holdings Linda Jojo announced on September 16 that she intends to depart the holding company of United Airlines effective January 2, 2025 , after over a decade of service. Jojo won't leave empty-handed, receiving several benefits connected to her retirement, subject to terms and conditions. Rejuvenating the Chicago-based carrier Jojo has left her mark with one of the US 'Big Three' airlines and has fostered a culture of collaboration and improvement with technology at the Star Alliance carrier.
Jojo continued reiterating that technology's power could improve on-time departures and overall customer satisfaction. Since her commencement with the company in late 2014, she rejuvenated the then-airline that was suffering several tech glitches and dwindling performance. These improvements followed the merger of United and Continental Airlines four years earlier, and they were still managing the teething plans of integrating two large airlines with cultures, customers, and computer systems.
A large investment was required to overturn the airline's future, and following Jojo's move from Rogers Communications in Toronto to United, mobility was front of mind for the then Chief Information Officer. As reported by Forbes , Jojo initially noted: “Our employees didn't trust the technology they had, so they spent a lot of time stressing out about the technology instead of taking care of our customers.” With investment.