Thirty minutes before my scheduled EasyJet flight from Berlin to Copenhagen last month, I received an email from the airline advising me that my flight had been cancelled. Unwelcome as this news was, I know these things do happen occasionally. EasyJet’s website then advised me to seek an alternative flight through them and if one was not available then accommodation would be provided.
No alternative flight was available but no accommodation was offered, and contrary to EasyJet’s website’s claim, there were no “helpful ground staff” to assist either me or any of the other passengers. Thirty-six hours (and €500) later I made it to my destination. I have now lodged, without much hope of success, a compensation claim for those unexpected expenses.
The moral of the story however, is book with EasyJet at your peril. When it works, it’s great. When things go wrong however, you are totally on your own.
Matthew Grey, Beaumont, NSW I love air travel but have long resented the time it takes between finishing an inflight meal and having the refuse taken away. Apart from the unpleasantness of having leftover yuck in front of you it effectively locks you into your seat and stops you from using your tray table. Having open, half-eaten foodstuffs in front of us for up to an hour was especially challenging when travelling with small children who invariably needed to use the loo or would spill gloopy leftovers everywhere.
However, on a recent flight I witnessed a fellow passenger.