A LOGISTICS administrative executive was stuck with a package for hair removal when a beauty salon in Taman Indahpura, Kulai in Johor, refused to give her a refund. Wong Sin Ping said the salon had offered a 30-minute session for just RM28, which was cheaper than other salons that priced the same service at RM88. She received the first treatment for RM28 on July 14 and decided to sign up for a package costing RM2,500 on the same day.
“Initially, I was attracted to the offer,” Wong said when met outside the Johor Consumer Claims Tribunal in Menara Ansar. The 26-year-old claimant, who works in Singapore, made full payment with RM1,250 deducted from her debit card and the remaining RM1,250 by credit card. However, Wong changed her mind after reaching home.
She returned to the salon a few days later to ask for a refund but the salon was only willing to return RM2,225 after deducting 5% for the credit card transfer charges and RM150 for the administrative fee. “They asked me to wait until August to get the money back but when the month ended, I asked again and they told me that they will return the money in October,” said Wong. She then proceeded to file a claim with the tribunal last month.
Tribunal president Hafez Zalkapli ordered the respondent, who did not attend the hearing, to refund RM2,500 to the claimant within two weeks. In a separate case, Hafez ordered a company selling therapeutic massage chairs to refund RM5,000 to a customer within two weeks. When met outsid.