A woman is going viral for an uncomfortable experience she had with her go-to comfort food. On Nov. 19, Abby Kreger, who is the director of a pet rescue in Frankenmuth, Michigan, about a mystery surrounding Kraft Gluten Free Original Mac & Cheese: missing cheese sauce packets.
Kreger, who has celiac disease, purchased multiple boxes prior to recording her video and was shocked to find that none of them had cheese packets in them. “Hey, listen, this message is for Kraft Mac & Cheese,” Kreger says in her now-viral video. “I’m gluten-free, and I have gotten now four boxes of gluten-free mac and cheese that do not have a sauce packet inside.
” Kreger says that first she bought two boxes and discovered the production mistake, and after contacting Kraft’s customer service, she received a voucher for two free replacement boxes at the store of her choice. She says she bought the next two boxes individually at separate locations in different cities — but still had the same issue. “So giving me a coupon to get another box of mac and cheese isn’t solving the problem because Kraft Mac & Cheese is not addressing the problem,” she says.
“You guys are having a problem in production. I’m not being a Karen.” Kreger concludes her video by pleading that Kraft find out what’s happening.
“I’ve had celiac disease for almost five years,” she says, adding that she likely eats this product five times a week. “It’s to the point where I feel like I can’t even buy .