Many royal fans remember the day Prince Harry and Meghan Markle stood in the Sunken Garden at Kensington Palace after it was announced that they were engaged. On that November day, the two embraced and were all smiles for the many cameras gathered. Six months later, the couple said “I do” in a ceremony with over 600 guests, including many A-list celebrities, at St.

George’s Chapel in Windsor. Shots of the bride, groom, and other members of the royal family beaming were seen all around the world, which is why no one could have predicted back then how things would turn out. Within two years, the duke and duchess quit their roles as working royals and moved to Meghan’s home state on the other side of the pond.

Today, Harry’s relationship with Prince William is non-existent, and he’s been estranged from other members of his family as well. That has to do with the Sussexes’ decision to air out the royals’ dirty laundry publicly to the highest bidder. And some are still asking: “Where did it all go wrong?” Well, a former Palace staffer is pinpointing the moment when they realized things were starting to go off the rails and a big shakeup was on the horizon.

Former aide says things started to go south when the Sussexes didn’t do what other royals did Paul Burrell began working in the royal household when he was 18 years old and served as the late Queen Elizabeth II ‘s personal footman. In 1987, he was moved to the household of then-Prince Charles and Princess.