Summary Training builds resilience through practice of emergency procedures, preparing cabin crew for any situation. Cabin crew exhibit discipline through adherence to strict regulations and grooming standards. Communication skills, decision-making, and teamwork are essential for safe and efficient flights.
Cabin crew are generally seen by passengers as just someone who greets them onboard and maybe serves them a drink and a meal, but there is much more to it than that. There is a whole side of the cabin crew life that the public doesn't see, and that's the real reason we are there - safety is the number one priority. But cabin crew members do develop other skills along the way.
While the added skills help shape their personalities and identities, those skills aid in their careers. Situational awareness Communication skills Leadership Teamwork Decision-making Spatial awareness and coordination Discipline, self-confidence and commitment Adaptability Resilience Cabin crew training is very intensive and pushes you to the limit - there will be highs and lows, but that is where the resilience starts. Cabin crew practice emergency procedures and simulated emergencies time and time again so that they know if an emergency occurs, they can deal with it without even thinking.
We have seen several incidences of this resilience spirit over the years, none more recently than Japan Airlines Flight 516 , when cabin crew (and passengers) held their nerves and evacuated the burning aircraft w.