A mum claims TUI 'booted her off' a £7,000 family holiday over an incorrect passport issue. Anna Laffin was ready to board her flight from Manchester Airport to Morocco on July 25 when she was told her passport issued in May 2014 was too old. The 46-year-old claims she explained there was still six months left on the passport and that she only needed three months left to visit Morocco, but a member of staff didn't listen.
She says they applied a rule for visitors to the European Union, not Africa, where she needed the document to be less than 10 years old. Tearful Anna says she was forced to watch her daughter Ariane Laffin, 11, her partner Mark Elliott, 48, and his daughter Errin Elliott, 18, board the flight without her. (Image: Kennedy News) The nurse claims she was escorted away to collect the luggage TUI removed from the plane before taking a lonely taxi home.
However, the following day [July 26] angry Anna says she spoke to a TUI customer service agent who apologised and said she'd been wrongly denied boarding. They confirmed the passport was valid for her 11-night Morocco getaway and paid for a taxi and hotel so she could jet to North Africa from Birmingham Airport two days late [Jul 27]. Anna says she's been left angry by a member of staff's insistence and how little time she had to research the issue before her family had to board the flight without her.
The Government website says visitors to Morocco only need their passport to be valid for another three months and.