A major housing association with thousands of properties across South London has been made the subject of a special investigation by the government's Housing Ombudsman following concerns over its high maladministration rate. Wandle Housing was reported to the Housing Ombudsman following findings of severe maladministration against its tenants - meaning it's alleged to be mismanaging its properties and handling of people's concerns. It was found to have a maladministration rate of 89 per cent, which was deemed comparatively high for the size of the landlord.
Special investigations are used to determine whether a spike in complaints against a landlord is indicative of wider systemic failings. Fellow housing association, Southern Housing, were also made the subject of a special investigation in May this year. According to the ombudsman, the report aims to 'improve policies and processes that then enable landlord staff to deliver better services for residents, which in turn improves their lives'.
Read more: The ‘luxury’ Croydon apartment block with ‘repulsive’ black mould where residents fear getting cholera Wandle houses 1,483 families in Merton , 1,388 in Croydon and 277 people in Sutton . It also has properties across Bromley, Kingston, Lambeth, Lewisham, Southwark and Wandsworth with Wandsworth accounting for the highest number in a single borough at 1,783. Wandle recently announced the start of works on its flagship development at 46-76 Summerstown in Merton, where i.