A woman reportedly had a bizarre experience when trying to return a dress at Saks Fifth Avenue — and she’s warning shoppers to be wary. Brittany Paige, a content creator on TikTok, has gone viral with a three-part story of the incident, amassing over 550,600 collective views, and has prompted viewers to share that they’ve allegedly had nightmare experiences with the luxury retailer as well. “There’s something extremely fishy going on with Saks,” she claimed in the first video, posted on Sept.
27 . “They’re basically robbing people and scamming people left and right,” she claimed before going into the whole story. Paige explained that while shopping for maid-of-honor dresses for her sister’s wedding, she ordered a few dresses from Saks as options, including a $700 Ramy Brook dress.
She said it was a “splurge” but wanted to give it a shot. She tried it on for “maybe five minutes,” but ultimately decided to go with another dress and shipped this one back as a return. After about a month went by, Paige purportedly got the dress back in the mail from Saks.
Paige said that she had been waiting for her refund and clarified in text on the video that she allegedly “never received an email stating they rejected the return nor did the status change in the customer portal.” On the Saks Fifth Avenue website , it states that rejected returns will be sent back “with an explanation.” But Paige reportedly did not received an explanation until she called cus.