X, formerly known as Twitter, has become a platform for raising complaints and highlighting unacceptable experiences. In the past, many celebrities have used their official accounts to call out airlines. The latest star to do so is actress Shefali Shah.
Shefali Shah Calls Out Air India On Wednesday, The Delhi Crimes shared on social media that her flight was stranded on the runway for more than two hours because of a "technical glitch." She also mentioned that the crew denied passengers' requests to leave the plane. She wrote in a tweet: "@airindia flight AI 866 has been on the runway for over 2hrs coz of some technical glitch which according to the staff is going to take another hour.
All we are asking is to deplane us and give us our luggage so we can go ahead with our lives. Don’t try our patience." The airline's official handle took to the comments section to respond to the complaint.
"Dear Ms. Shah, AI 866 is delayed due to technical reasons. Our colleagues at the airport are there to assist our passengers during this unexpected change.
Your understanding is appreciated here," they wrote. Tillotama Shome's Tweet This comes days after actress Tillotama Shome slammed the same airline for an almost 9-hour delay. "@airindiaflight to Heathrow.
Delayed as of now from 5.15 am to 10am. No message, no calls from the airlines to notify passengers of the delay.
Upon contacting AI, all they can say is sorry. Zero accountability and no solutions offered. India's official airline," .